Privacy Policy
Lava Beads Australia (ABN 19 800 902 179) is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, store, and protect your information when you use our website at lavabeads.com.au.
Information We Collect
We collect the following personal information when you place an order or create an account:
Contact information: Your name, email address, phone number, and shipping address. Payment information: Payment details are processed securely by our third-party payment providers (PayPal, Stripe, Square). We do not store your full credit card details on our servers. Order information: Details of products you purchase, order history, and transaction amounts. Website usage: We use cookies and analytics tools (Google Analytics) to understand how visitors use our site, including pages visited, time on site, and referring sources.
How We Use Your Information
We use your personal information to: process and fulfil your orders, send order confirmations and shipping notifications, respond to customer service enquiries, improve our website and product offerings, and comply with legal obligations.
Third-Party Services
We share your information with the following third-party services only as necessary to operate our business:
Payment processors: PayPal, Stripe, and Square process your payment securely. Shipping: Australia Post receives your shipping address to deliver your order. Website hosting: Our website is hosted on secure servers. Analytics: Google Analytics collects anonymised website usage data.
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
Cookies
Our website uses cookies to keep items in your shopping cart, remember your preferences, and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website, particularly the shopping cart and checkout process.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payment information is processed by PCI-compliant third-party providers.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order records retained for accounting and tax compliance as required by Australian law.
Your Rights
Under the Australian Privacy Act 1988, you have the right to: access the personal information we hold about you, request correction of any inaccurate information, and request deletion of your personal information (subject to legal obligations to retain certain records).
To exercise any of these rights, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us:
Lava Beads Australia
ABN: 19 800 902 179
Email: admin@lavabeads.com.au
Phone: 0414 680 860
Monday to Friday, 9am–5pm AEST
Last updated: April 2026