Shipping Policy:

  • lavabeads.com.au dispatches goods Australia-wide only.
  • Orders over $10 get FREE Shipping
  • Normally orders are dispatched within 2 business days of the order being received.
    However 3 business days or more may be required for some special circumstances.
  • Delivery times are estimated at between 3-10 business days depending on your location and what postage method you purchased.
  • We use Australia post and all items come with tracking.
  • If the parcel has been returned to us as a result of error or inaction on your part, then as a condition of us resending the parcel back to you, we reserve the right to pass on any additional charges that we incur for the return of the parcel to us as a result of your error.
  • lavabeads.com.au will not be held responsible for parcels lost, damaged or delayed in transit.

Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of lavabeads.com.au:

  • You entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).
  • You failing to claim the parcel for more than 2 weeks from date of the card notification in your mailbox advising you of attempted delivery.